Our Story

Bridging Barriers didn't begin as a business idea. It began in a hospital room, in the middle of the night, with a machine that wouldn't stop beeping.

Bridging Barriers didn't begin as a business idea. It began in a hospital room, in the middle of the night, with a machine that wouldn't stop beeping.

CANDICE'S STORY

She was eight weeks old.

I put my daughter down for her nap in her bassinet and went to clean up the kitchen I was ignoring.

I was just about to put the dishes in the dishwasher but decided to go check on her.

I felt a heavy feeling in my chest when i entered the room for some reason and turned the light on.

I was looking at my baby's blueish grey face,
Not breathing.
No pulse.

Everything in me knew something was wrong before I could even think it.

I picked her up. I screamed.
Everything after that moved fast but seemed so
slow at the same time.

911.

My neighbour who was a nurse entered the house after hearing the desperate screams and cries and took over the CPR.

I paced when I was standing and rocked when I was sitting.... I was just waiting for ONE thing.

CRY.....PLEASE JUST CRY!

They called it a "near" SIDS (sudden infant death syndrome).

She was resuscitated.

We were rushed to the Stollery Children’s Hospital.

And just like that, our life split into before and after.


The ICU became our world, even though I don't remember much of it.

I remember...seizures.

Machines.

Tubes.

Monitors that never stopped.

Not being able to swallow, even my own saliva.

Holding my breath, unconsciously, until the dizziness reminded me to take a breath again.

I was just waiting for someone/anyone to tell me something/anything that would change the limbo that I was in.

Days blurred into nights. Nights into weeks.

For a long time, I didn’t know if she would survive without the machines that were keeping her alive.

Every conversation felt heavy.

Every update felt uncertain.

Every decision felt like life or death.


Then came the words no parent is ready to hear.

"Severe brain damage... that would most likely result in permanent impairment of motor control, cognitive defects and blindness."

They spoke in probabilities. Outcomes. Limitations.

They told me what they didn’t expect from her.

They told me that when we took her home she would need extensive help and therapy.

All I could think was one thing....this was the BEST DAY OF MY LIFE!!

They finally said "WHEN YOU TAKE HER HOME".

I FINALLY EXHALED.


Home didn’t mean things got easier, but knowing she would survive and that we would figure it out as we went, was all I needed.

It did mean everything shifted.

Now it was appointments.
Therapies.
Specialists.
Paperwork.

Binders started stacking up.

I was trying to care for my child while also trying to understand a system I knew nothing about, let alone been prepared to navigate.

Support existed for Kalaya.

But I didn’t always know where to find it or when I needed it....and I didn't feel like it was built for me.


I sat in meetings where I didn’t know what to ask.

I nodded through conversations I didn’t fully understand.

I left appointments feeling like I had missed something important.

Not because I wasn’t trying.

Because no one had shown me how.


So I started figuring it out.

One piece at a time.

I learned how to read IPPs.
I learned
how to navigate FSCD funding.
I learned which questions opened doors.
And which ones quietly closed them.

I learned how to walk into meetings and be heard.

"I didn't find a guide. So I became one."

Then my son came into the picture.

No, I didn't sleep for 2 months (he slept fine though).

How do you prevent something from happening again, when you don't know what caused it in the first place??

He was "healthy" and developing "typically"....that was new parenting for me.

He was busy and headstrong, definitely kept me on my toes.

At first I thought WOW these "typical kiddos" are HARD- How do other parents do it, lol.

First came a polite refusal of a preschool spot that he had been attending for a few months, unless he came with an extra support worker.

Then a SNAP assessment (a widely used tool for assessing ADHD and related behaviors in children) was suggested during a parent teacher interview in grade two.

What followed...

ADHD.
Oppositional Defiant Disorder.
Tourette’s.

Different diagnoses. Different strategies. Different medication. Same reality.

The system hadn’t changed.

But I had.

I wasn’t walking in blind anymore.

I knew how to ask questions.
I knew
how to advocate.
I knew
how quickly families could feel overwhelmed and alone.


And slowly, something shifted again.

Other parents started reaching out to me.

Messages at night.
Quick questions after appointments.
Long conversations where someone just needed to be heard.

“I don’t know where to start.”
“I feel overwhelmed.”
“Can you help me understand this?”

I recognized these feelings immediately.

Because I had lived it.


Somewhere along the way, without planning to, I had become the person I once needed.

So I stopped keeping it informal.

I built something real.

A place where families don’t have to start from scratch.
A place where the learning curve is shorter.
A place where someone walks beside you and helps you make sense of it all.

That became Bridging Barriers Family Navigation.


Today, this work is bigger than just me.

Chris brings over 18 years of experience as a Registered Psychologist working with children and families. He brings clinical understanding when decisions feel heavy.

Susan brings decades as a Special Education teacher, and lived experience as a grandmother to children with the same diagnoses. She understands both the system and the heart behind it.

Together, we support families in a way that is practical, honest, and real.


Why this exists....

Because no parent should have to learn all of this in crisis.

Because no family should leave appointments feeling more lost than when they walked in.

Because support should not feel out of reach.


THIS IS THAT PLACE...

The place I wish existed when I was sitting in the ICU.

The place I needed when I didn’t know what to ask.

The place where things finally start to make sense.

You don’t need to have everything figured out (I certainly don't).

You just need somewhere to begin.

WELCOME....YOU ARE NOT ALONE!

MEET THE TEAM

Built From Lived Experience.

Created to Help Families Move Forward

Candice Janzen

Founder & Family Consultant

  • Lived Experience

  • Family Navigator

  • Founder

Candice Janzen is not only the founder of Bridging Barriers/Janzen Consulting Group but also a mother who intimately understands the struggles of navigating the system. As a parent of two children with adaptive needs ~

a 14-year-old daughter with cerebral palsy and cortical visual impairment, and an 11 year-old son diagnosed with severe ADHD, Oppositional Defiant Disorder (ODD), and Tourette’s.

She has lived through the overwhelming journey of trying to access the right resources, supports, and services. After her daughter survived a near-SIDS episode at just eight weeks old, Candice quickly learned how complex and fragmented the support system can be for families. Later, when her son’s behavioral challenges became evident, she again found herself advocating ~ this time for the right diagnoses, interventions, and strategies to support his unique needs. Through her experiences, Candice realized that families often struggle not because resources don’t exist, but because they are difficult to find, access, and navigate. Determined to bridge this gap, she founded a nonprofit organization that provides an online support hub, workshops, and parent groups, helping countless families facing similar challenges. Candice brings not only first-hand lived experience but also years of working alongside families to help them navigate funding, education barriers, behavioral challenges, and community supports. She believes that no family should have to figure everything out alone ~ and through Janzen Family Care, she is dedicated to making sure they don’t have to.

*FSCD Navigation *Alberta School Systems *IPP Preparation

*Family Advocacy *System Navigation *Resource Planning

Chris Janzen

Registered Psychologist

  • M.Ed

  • R.Psych.

  • 17+ Years

Christopher Janzen is a Registered Psychologist with over 18 years of experience working with children, youth, caregivers, and educators. His work focuses on understanding the mental health needs of families and providing meaningful support that goes beyond just identifying challenges—he helps create practical solutions. Chris is passionate about recognizing individual strengths and patterns of behavior, using them as a foundation to develop effective coping strategies. He believes that true support begins with building a shared understanding, working through obstacles, and celebrating progress, no matter how big or small. He has extensive experience conducting ADHD and Psychoeducational assessments, ensuring that families not only receive a diagnosis but also a clear, actionable plan for what comes next.

His areas of expertise include:

• ADHD, learning disabilities, and Autism Spectrum Disorder

• Parent-child conflict and parenting struggles

• Anxiety, depression, and school-related challenges

• Oppositional Defiance and behavioral concerns

• Crisis intervention and supporting organizations during difficult transitions

Chris uses a variety of therapeutic approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Solution-Focused Therapy, and Family Systems Therapy to tailor support to each individual’s needs. Together, the team brings a powerful combination of lived experience and professional expertise to Janzen Consulting Group, helping families feel seen, heard, and supported as they navigate the complexities of raising children with unique needs.

*ADHD Assessments *ASD Evaluations *Learning Disabilities *Behavioural Challenges

*ODD *Collaborative Practice

Susan Janzen

Founding Supporter & Community Engagement Lead · Podcast Host

  • Special Ed. Teacher

  • Podcast Host

  • Coach

  • Lived Experience

Susan Janzen spent decades as a Special Education teacher, supporting students with diverse learning needs in Alberta classrooms. She now brings that professional experience together with something equally valuable: lived experience as a mother and grandmother to children and grandchildren living with cerebral palsy, ADHD, schizophrenia, anxiety, and other complex needs.

Susan understands that supporting a child is never just about the diagnosis. It affects the entire family. She has experienced the questions, uncertainty, advocacy, and everyday realities that come with helping a child navigate a world that doesn't always fit their needs.

As the host of the Bridging Barriers Podcast, Susan creates honest, long-form conversations with parents, caregivers, clinicians, educators, and others who understand the realities of adaptive needs. The podcast gives families a place to hear real experiences, ask questions, and have conversations that don't always happen in traditional settings.

At Janzen Family Care, Susan helps shape the community side of our work, including parent groups, workshops, and family programming. She brings a warm, direct, and encouraging presence to the families we serve, helping create an environment where people can show up exactly where they are.

Susan is also a HAPPY FOR NO REASON Certified Coach and Certified Jay Shetty Resilience Coach, supporting people in building resilience, finding perspective, and creating a life that feels meaningful to them.

Her role in Janzen Family Care is deeply personal. She has helped support the foundation of what we are building, from helping us get started to creating spaces where families can connect, learn, and feel understood.

Susan believes families shouldn't have to navigate difficult seasons alone. Sometimes having someone who understands the road you're walking is the first step toward finding your way forward.

*Special Education *Resilience Coaching *Podcast Hosting *(Grand)Parent Perspective

*School Support

WHAT WE BELIEVE

The values that shape everything we do

These aren't aspirational statements. They're operational ones ~ the beliefs

that show up in how we run every consultation, every community interaction,

and every decision about what this organisation builds next.

Lived experience

matters

The most useful thing we bring to a family is not a credential. It's the knowledge that comes from having navigated the same system ~

and knowing what it actually takes to move through it.

Safety builds

trust

Families share things with us that they haven't told their doctors. That trust is earned slowly and protected absolutely.

Every interaction, every form, every piece of data is handled with that in mind.

Community reduces isolation

The moment a family realizes they are not alone ~ that someone else has sat in the same waiting room, filed the same form, cried in the same parking lot ~ something shifts.

We build the spaces where that moment happens.

Clarity over

complexity

The system is complex. Our job is to translate it. Every report, every resource, every conversation should leave a family more clear ~

not more confused about what to do next.

Ready to stop navigating alone?

Join Alberta families who've found their footing ~ with real support, a trusted community, and someone who already knows the terrain.

Bridging Barriers FAMILY NAVIGATION

Family navigation, community, connection and professional support for families caring for children with adaptive needs.

Operated through Janzen Consulting Group

No family should have to struggle alone simply because they don't know where to start.

Bridging Barriers is a program of I Can Play 2 Foundation Nonprofit organization. | Charitable registration in progress. | Based in Edmonton, Alberta. Serving families across Alberta virtually.

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